This policy is effective from May 1st 2018 and sets out how ActionPhysio Ltd ('we') uses, collects shares and protects information we receive about you.
We collect and process data as we have a legal obligation to do so and ensure it is adequate, relevant and limited to what is necessary in relation to GDPR and The Data Protection Act 1998. We take reasonable and appropriate measures to ensure the secure storage of your data.
What data we collect and when.
We collect and process data when you /your referrer make an enquiry/appointment either in person, via text/email/contact webpage. The following may be required: - your name, address, date of birth, telephone number, email address or information you choose to provide relating to a specific enquiry on the web contact page. This information is collected when making an enquiry to ensure we can provide the best possible response.
We may also collect IP addresses via our web analytics system (Google analytics), although all data is anonymous and non-traceable.
At your clinic appointment, we will ask for information regarding the problem you are seeking help with, your general/ previous health, medication, social history and GP details. We will also record the findings from your physical examination.
We may use this anonymous data for presentations, audit/research purposes or to drive service improvements.
How we use this information.
We require this information to understand your needs and provide with the best possible service, and in particular for the following reasons:-
- Internal record keeping and continuity of care.
- To improve our products and services
- Audit purposes
- To contact you if new information or treatments become available that may be of interest to you.
- We may send information with your consent to other health professionals, occupational health departments or health insurer involved in your care.
- For quality feedback purposes
- We may disclose personal data if required by law, in connection with any legal proceedings, and is required to establish, exercise or defend our legal rights.
- We do not pass on /sell your information for commercial purposes.
We take all reasonable steps to ensure that our information is up to date and rectified as necessary. It is also your responsibility to inform us of any personal data changes. You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to Claire Beeson at the clinic address at the end of this policy.
How long do we keep personal data for?
A legal obligation to keep records for 8 years after the conclusion of treatment. The records of a child or young person are kept until the individual's 25th birthday or 8 years after death. We may retain records indefinitely for use if you return for future treatment and for analytical purposes.
We are committed to ensuring your data is secure. In order to prevent unauthorised access or disclosure, we have placed reasonable physical, electronic and managerial procedures to safeguard and secure all information collected.
Cookies are small files, which ask permission to be placed on your computer's hard drive. Once you agree the file is added; you can chose to accept or decline them, however in declining you may be prevented from taking full advantage of the website. Cookies are used to improve your browsing experience. Statistical information about our users and their preferences on the website is tracked, but this data will not be used to identify any individual user.
Our contact address:
Radyr Medical Centre