ActionPhysio Ltd Privacy Policy

This policy is effective from May 1st 2018 and sets out how ActionPhysio Ltd ('we') uses, collects shares and protects information we receive about you.

ActionPhysio is committed to maintaining robust privacy protections for its users. This Privacy policy relates to our use of your personal information collected from you/your referrer in person, by letter, text, email or by telephone. 'Personal information means any information that is capable of identifying you.

We collect and process data as we have a legal obligation to do so and ensure it is adequate, relevant and limited to what is necessary in relation to GDPR and The Data Protection Act 1998. We take reasonable and appropriate measures to ensure the secure storage of your data.

What data we collect and when.

We collect and process data when you /your referrer make an enquiry/appointment either in person, via text/email/contact webpage. The following may be required: - your name, address, date of birth, telephone number, email address or information you choose to provide relating to a specific enquiry on the web contact page. This information is collected when making an enquiry to ensure we can provide the best possible response.

We may also collect IP addresses via our web analytics system (Google analytics), although all data is anonymous and non-traceable.

At your clinic appointment, we will ask for information regarding the problem you are seeking help with, your general/ previous health, medication, social history and GP details. We will also record the findings from your physical examination.

We may use this anonymous data for presentations, audit/research purposes or to drive service improvements.

How we use this information.

We require this information to understand your needs and provide with the best possible service, and in particular for the following reasons:-